Customer support agents
Answer customers on your website, by email or in chat, using your own policies and records. Escalate to your team with the full conversation attached.
An AI agent doesn't just answer questions. It takes action: it looks up records, drafts replies, updates systems and hands off to a person when it should. We build agents around your processes, your data and your rules.
Request a callEach one designed around
a real job in your business.
Answer customers on your website, by email or in chat, using your own policies and records. Escalate to your team with the full conversation attached.
Respond to new enquiries instantly, ask qualifying questions, book calls and keep your CRM up to date.
Process orders, check documents, reconcile records and flag exceptions for review, around the clock.
Give staff instant, sourced answers from manuals, policies and past projects, so expertise isn't stuck in one person's head.
Gather information from across your systems and the web, then turn it into a clear summary or draft report.
Add AI to the software your team and customers already use, from your website to a custom internal tool.
Clear rules first.
Then real testing.
We agree what the agent should do, what it must never do and how success is measured.
We connect the documents, databases and tools the agent needs, with permissions that match each user.
We test against real examples, including the awkward ones, and tune until answers are accurate and on-brand.
The agent goes live with logs, review queues and a clear handoff to people. We keep improving it from real use.
Our team has built custom AI agents for high risk industries, where a wrong answer costs more than time.
That shapes every agent we build: grounded in your approved information, limited to the actions it needs, logged end to end and designed to ask a person when it's unsure.
Because we also handle marketing, creative and full stack engineering, your agent can be part of a bigger system, not a chatbot bolted onto the side.
A traditional chatbot follows a fixed script. An AI agent understands requests in natural language, answers from your own knowledge and can take actions in other systems, such as booking an appointment or updating a record.
We choose the model for the job, weighing accuracy, speed, cost and data requirements, and we build so the model can be changed later without rebuilding the agent.
Yes, with the right design. The agent only sees what it needs, access follows your existing permissions and every action is logged. Sensitive steps can require human approval.
It says so and hands the conversation to a person, with the context they need. We design those handoffs as carefully as the answers.
We recommend it. Agents improve with real use, so we offer ongoing support to review conversations, update knowledge and add new abilities.
It depends on what the agent does and the systems it connects to. We start with a conversation, then give you a clear proposal for a first version that proves the value.
Tell us what you're building.
We'll call within120 minutes.
A real conversation with our team.
No pitch deck required.